Questions wey people dey ask

Online appointment na medical assessment through video call. Dis na wetin go happen, from choosing service to documents and follow-up:

1. Choose di right service. For health concern, choose consultation; for certificate, choose assessment for di intended purpose, like driving, sport or travel. Read di description, current price and preparation instructions. Online consultation fit no suitable when physical examination dey necessary.

2. Book and pay. Choose among professionals associated with di service and available times, enter di requested details and check di summary before paying. Use a method offered for dat booking, like card, MB WAY or Multibanco reference, when available. Generating reference no mean say payment complete; confirm payment and booking separately.

3. Check how to join. Verify date, time, time zone and channel for di confirmation and patient area. Check spam folder if di message missing. If you choose WhatsApp but receive Zoom link, ask booking support to confirm di channel. If dem debit money without payment confirmation, keep di receipt and request check before paying again.

4. Prepare. Use smartphone, tablet or computer with camera, microphone and stable internet for quiet, private place. Test sound and video and keep your usual medicines and relevant documents ready. Consultations dey for Portuguese or English; arrange interpreter if you no fit communicate fluently for consultation language. Send health information only through authorised channel.

5. Attend. At di confirmed time, open di link for dat booking if na Zoom appointment; for WhatsApp, stay available on di number associated with di booking to receive di professional call. Explain why you come and answer di doctor questions. If connection cut, try join again through di same channel and notify support if you no fit.

6. Receive guidance and follow up on wetin still pending. Di doctor fit complete assessment or request reports, tests or physical examination. Prescriptions and certificates depend on clinical decision and necessary evidence; payment no guarantee issue or fitness result. Issue, transmission to receiving authority and patient receipt na separate stages. If dem request more evidence, keep delivery reference to clarify follow-up without repeatedly sending medical information.

Services

Choose consultation to discuss health concern, or certificate assessment if you need document for particular purpose like driving, sport or travel.

Check di purpose before you pay: certificate for non-competitive sport no automatically replace medical examination for federated sport. Di links below na only services wey dey published for current catalogue.

Services

You fit choose among professionals wey dey associated with di service and show as available. If na only one professional di service get, no second choice dey at dat time.

Di profile describe di training and competencies wey di professional state. Availability for another service no mean say di professional provide di assessment wey you need.

Consultations dey happen for Portuguese and English. Other languages dey available only where dem don confirm say di professional fit speak dem. Di language wey you choose for website no change consultation language.

If you no fit communicate fluently for a supported consultation language, interpreter dey necessary. Arrange dis before di appointment; automatic website translation no interpret clinical conversation.

You need smartphone, tablet or computer with camera, microphone, sound and stable internet. Test dem before your appointment, charge di device and allow camera and microphone access only for di consultation app or page.

Choose private, quiet place. Keep your questions, regular medicines and relevant documents ready; no send your whole medical history by email.

Di telemedicine service wey dey here na online. Dr.Click administrative address no be public place where you fit walk in for consultation.

Physical examination or psychological driving assessment na separate service. If doctor need physical examination, dat no automatically change your online booking to in-person appointment or confirm external provider or location.

No. Some situations need physical examination, special equipment, extra tests or urgent assessment. Di doctor decide whether di information wey dey available enough for your purpose and fit recommend physical examination.

Video call no guarantee say dem fit issue every certificate remotely. For emergency, no wait for online appointment.

For confirmed Zoom appointment, open di link for dat appointment at di stated time and join with camera and microphone ready. For WhatsApp appointment, stay available on di number linked to your booking to receive di professional call.

Use di time and time zone for di confirmation. No use another appointment link or assume say you should wait for Zoom room when you choose WhatsApp.

Zoom link inside message no prove say di channel wey you choose don change. Compare di channel recorded for di booking with di confirmation; no assume say you must wait on both channels at once.

If di information no match, ask booking support to confirm di channel, give di appointment time and explain di difference. No send medical documents to solve access problem.

Check inbox and spam for di email wey you use book and look for Dr.Click messages. For your patient area, check whether di appointment show and wetin be im status. Booking wey dey wait for payment no be proof of payment.

If dem debit you but confirmation no come, no immediately pay again. Ask for administrative check and give only details needed to find di booking; no send medical results.

Members Area

Check date, time and time zone and remain available on di main channel for your appointment. For Zoom check say you enter di correct room; for WhatsApp check say your device connect and fit receive call.

If dem still never attend to you, tell booking support di time and channel you use. No buy second appointment to recover di same consultation. Delay alone no prove say dem record you as absent.

Check your internet connection, sound and camera and microphone permissions. Close apps wey dey use camera and try join again through di same consultation link or channel.

If you no fit reconnect, tell booking support. Di solution depend on whether assessment fit continue safely; technical failure no should automatically count as absence and no automatically establish refund.

Di participation must fit di assessment and confidentiality. Identify everybody wey dey present and their role. Interpreter dey necessary if you no fit communicate fluently for Portuguese or English; no assume say interpretation dey inside consultation price.

Person wey follow you or interpreter no get independent access to medical record. To request documents for another person, appropriate authority to represent dem dey necessary.

Di price na di current price for di service you choose, wey show for im details and booking summary. Medical assessment no be purchase of favourable result or guaranteed document.

Psychological assessments, external tests, authority fees, certified translation and any new issue of document na separate operations; no assume say dem dey included unless dem clearly say so. Related services below show di current offering.

Services

Payment dey happen before consultation. Alternatives to credit card include MB WAY and Multibanco references when dem offer dem for di booking. Each method fit get im own instructions and expiry; follow di payment request or reference validity.

Reference wey dem generate or booking wey dem receive no prove say payment don happen. Wait for confirmation; if dem debit you without confirmation, ask dem to check before you pay again.

No. Booking, payment and confirmation na different states. Reservation fit still dey wait for payment; generating Multibanco reference no confirm say payment don settle.

Check your booking status. If money leave your account but payment still show pending, keep di receipt and ask for administrative check before paying again.

Members Area

You fit request cancellation or rescheduling for your patient area: open di booking and choose di appropriate action. Di online settings wey dem currently verify allow dese actions without minimum advance notice; rescheduling need new time wey truly dey available.

Cancellation no be di same as receiving refund. Financial consequences, discrepancies and cases where di action no dey available need review of di conditions for your purchase. No create second booking to change di first one.

Members Area

Patient absence, delay, technical failure and provider failure na different situations. Note wetin happen and di time and channel where you dey available, without posting health information publicly.

Di remedy fit require review of di booking and purchase conditions. Dem no suppose automatically apply di same fee or refund refusal to every situation; administrative outcome must follow dat review.

Payment confirmation and tax invoice or receipt na different documents. To request missing invoice or copy, provide purchase reference and necessary billing details; medical reports no dey needed for invoicing.

For refund, request, decision, processing and credit through payment method na separate steps. Request no establish approval or immediate credit. Dem must state di applicable timing for your case; no confuse am with certificate issue.

Prepare only evidence relevant to your purpose. For driving, identify di procedure and categories and keep your licence ready if you already get one. For travel, prepare airline, date and any form dem request. For fitness or sport, prepare di purpose and organisation form if one dey.

Reports and tests depend on di case: di doctor decide wetin relevant. Dese examples no require your whole history or documents wey no apply to you. Send health information only through authorised channel.

Services

Being able to book no mean say assessment or document fit complete without necessary evidence. Identify wetin missing and tell di doctor before any issue wey depend on dat evidence.

If essential documents missing, decision fit remain pending or require another procedure. For Grupo II/997 psychological assessment, later delivery need di doctor agreement beforehand and before issue; e no be automatic permission.

Yes. Di doctor fit request clinically relevant evidence for properly informed decision, like another professional report, optometry, diagnostic tests or updated blood tests.

Di request must be proportionate and relevant to di assessment; e no mean say every patient need di same tests. Immediate decision fit no be possible. No assume say third-party tests dey inside consultation price.

No. Consultation na medical assessment. Issue depend on available information, necessary documents and requirements for di intended purpose.

Di doctor fit issue document, request more evidence or decide say issue no justified. Na di same for prescriptions: payment no force doctor to prescribe particular medicine or guarantee fitness.

Issue happen only after assessment complete and dem review necessary evidence. If documents or tests still outstanding, payment or end of video call no establish say certificate don issue.

Issue, transmission to authority and patient receipt na different events. No single deadline dey for every document or pending matter. If dem give deadline, check which step e concern and when e start.

Sending, technical receipt and medical review na different steps. Message wey you send or upload receipt no prove say dem receive di content correctly, review am or include am for assessment.

Keep di delivery reference and di request wey e answer. To clarify pending matter, provide dat reference through appropriate support channel instead of sending medical information again and again to several channels.

Resending give another copy of existing document; correction address error wey need review; new issue produce another document after necessary checks.

Identify which situation apply and di document involved. Procedures, times and costs fit differ. Di EUR15 rule for particular new driving certificate issue no be general fee for copying, resending or correcting documents.

Consultation language and document language na separate matters. Dem normally issue documents for Portuguese; current public information provide English for generic Fit to Fly statement and review of English forms wey you bring to doctor.

Certified translation na separate from medical issue and no automatically included. Certification requirements and acceptance depend on di receiving organisation; provide di specific form and instructions before assessment.

Requirements depend on category, age, use and procedure. Renewal of light-vehicle licence no necessarily get di same requirements as heavy categories or some professional uses.

No rely on one age threshold for every case. Identify your licence categories and purpose and use di official IMT information below. Medical assessment na separate from administrative renewal decision.

Dese na different procedures. State whether you need first licence, renewal, exchange of foreign licence or another purpose, and di categories involved.

If you never hold licence, dem no fit require you to produce licence wey no exist. For exchange, foreign licence categories, restrictions and documentation fit matter. No be every administrative attachment wey IMT require automatically dey needed for medical assessment.

Dem no suppose treat dem as interchangeable for every case. Code 997 na endorsement connected with certain uses of B/BE categories; heavy categories and categories wey you already hold get their own treatment.

Identify your category, intended use and procedure. Di expression Grupo II alone no mean say every driver need new 997 endorsement or identical documents.

Dem na separate assessments. Medical certificate follow assessment by doctor; psychological certificate follow assessment by psychologist. Di advertised medical appointment no automatically book psychological assessment.

Psychological assessment na in person and must be treated as separate assessment. Before medical certificate for Grupo II/997 issue, di doctor must review di relevant psychological evidence.

For Grupo II/997 issue, di doctor must review psychological certificate and relevant evidence before medical certificate issue. Ideally, provide dem before or during consultation through authorised clinical channel.

If you never get dem, tell di doctor clearly before issue. No assume say later evidence fit automatically join certificate wey dem don already issue.

You fit request dis if you inform di doctor before issue and di doctor agree to wait and review di evidence. Di request no guarantee fitness, automatic issue or acceptance of later delivery.

Pending issue different from certificate wey dem don already issue without di intended indication. For di latter situation, di change fit need new issue after review of evidence.

Where dem already issue certificate without di intended indication and psychological evidence arrive later, internal practice require new issue after medical review; e no be simple correction to di previous document.

Even if dem mention later delivery, issue wey don complete without dat indication different from issue wey still pending. Di doctor decide whether di evidence support new issue.

If dem already issue di previous certificate and you need new issue for dis Grupo II/997 situation, di internal fee na EUR15 when di previous medical assessment happen less than six months ago and new issue clinically possible.

After more than six months, new consultation at current price dey necessary. Exactly six months need human verification. Dis no include psychological assessment or IMT fees and no be universal fee for copying or correction.

Dem fit differ. Consultation na di assessment event; issue fit happen later, for example after dem review additional evidence.

Di internal period for reusing earlier assessment start from dat assessment. Document validity get im own legal basis and reference date. Uploading or resending copy no extend either period.

E no accurate to present two certificates as universal requirement for every exchange. Di exchange procedure, categories already held and endorsement requested must be distinguished.

IMT get im own instructions, and Grupo II/997 for exchange must be assessed according to di context. If certificate don already issue without di intended indication, possible new issue must be reviewed; dat no prove say every exchange need two documents.

Medical issue, transmission and availability for IMT system na separate states. Payment, completed appointment or documents sent to clinic no establish transmission to IMT.

Confirmation must be based on issue and transmission records wey actually exist. Administrative exchange, renewal or endorsement application remain separate procedure; certificate no automatically replace am.

Prepare your main concern, how long e don dey, regular medicines, known allergies and relevant existing tests or reports. Identify di questions wey you want answer.

No arrange new tests just to complete generic list. Di doctor fit guide assessment, prescribe where appropriate or request physical examination or more evidence. Online care no fit guarantee diagnosis, prescription or complete check-up for every case.

State di child age and reason for appointment and keep relevant health information ready. Medicines, allergies, how symptoms change and weight with date fit useful depending on di concern.

Identify di person wey follow di child and their role. Account wey pay no prove authority to represent di child or give automatic access to all data. Di doctor decide suitability for video assessment and any need for physical examination.

Photographs fit help when dem request dem for assessment, together with how di condition progress and treatments used. Images should clear, without filter and limited to di area wey necessary.

No send intimate photographs, identity documents or another person images through general enquiry. Use authorised clinical channel and follow di request instructions. Photographs or payment no guarantee particular prescription.

Di current service na for non-competitive sport. Dem no must present am as universal replacement for sports medical examination required for federated competition, elite sport or change of age category.

State di activity, intensity and receiving organisation, and provide their form if one dey. Before you buy, check say your purpose match di service: online consultation no mean say every sports examination fit happen remotely.

Dese na different purposes. Identify di licence or title you seek, whether na issue or renewal, and di school or receiving authority form.

Assessment advertised for recreational navigation no establish say e cover professional maritime requirements or every skipper role. Di doctor need know di purpose and verify say di assessment match am.

Medical assessment, any psychological assessment and authority licensing decision na separate matters. Medical consultation no issue firearms licence.

State di purpose, application type and requested form. Any medical document depend on assessment and applicable requirements; payment and video call no guarantee fitness or approval of administrative application.

No. Dem involve different purposes and procedures. State which application need medical assessment and provide receiving organisation form or instructions where available.

Medical document no automatically replace certificate, licence or administrative decision. If firearms also involved, identify dat purpose; no assume say one document cover every procedure.

No universal acceptance dey. Identify di recruitment process, course, role or organisation and provide di specific wording and requirements instead of your whole application.

General fitness certificate no should be presented as replacement for occupational health assessment, medical board or specialist assessment wey di recipient require. Di doctor consider di purpose and evidence wey dey needed.

Forms and requirements depend on di airline and specific request. Prepare airline name, travel date and any instructions or MEDIF wey dem request from you.

Medical assessment and transport decision na separate matters. Relevant clinical evidence, like recovery or discharge information, fit be necessary. Statement no guarantee boarding or automatically replace airline own form.

Use only clinical channel authorised for dat request. Ordinary support email na for general information and administrative assistance; no use am send reports, tests, clinical images, passwords or authentication codes.

If dem never confirm delivery channel, ask di team to identify secure channel before you send files. Send only evidence wey dem request and wey relevant to di purpose; no assume say booking area na clinical document repository.

Paying, following somebody or being related no automatically give access to another person health data. Dem must verify identity and appropriate authority to represent dat person.

Dem fit provide information only within authorised scope and through appropriate channel. No send another person medical record for public message or general support conversation as proof of your relationship.

Dem must identify di child, representative and basis of representation. Age, capacity and circumstances fit affect how dem handle request and who fit receive particular information.

Booking through account or payment alone no settle dese matters. Individual cases need proportionate human verification before dem grant access to clinical information.

Verification protect your information and help prevent disclosure to another person. Name, matching email, telephone number or booking reference alone no prove identity and authority to access case.

Dem must check account access, relationship to request and authorised channel as appropriate for di matter. Never give another person your authentication codes or password to get assistance.

Identity verification no mean say dem collect identity document copy from every patient. Di need, basis and method of verification must be proportionate to di purpose.

No send copy without request through FAQ search or support email. Where extra evidence necessary, dem should explain di purpose, appropriate channel and applicable alternatives, without collecting unnecessary information.

For general information, email info@drclick.pt. For booking assistance, explain di administrative issue and provide minimum details needed to find di request; no send medical results or passwords.

Clinical questions or requests to access documents need appropriate professional and verification. Automated assistant no decide fitness, issue, refunds or access to another person data.

info@drclick.pt

Professional WhatsApp na for customers wey don purchase service and whose payment dem don verify, where dat channel appropriate. Message received or reservation alone no prove payment.

Di number no dey published for dis public FAQ. Before purchase, use info@drclick.pt for general information. Clinical information and documents still subject to secure-channel and access-authorisation requirements even after payment.

info@drclick.pt

You fit explain di issue to di team and use applicable formal complaint channels, including electronic complaints book linked below. Identify di service and issue objectively.

No post medical results, documents or another person data for public review to get assistance. Administrative complaint no replace urgent clinical care or authorise public disclosure of medical record.

No. Dr.Click no replace emergency services or guarantee immediate care for serious situations. If you suspect serious risk to health or life, no wait for online appointment or email response.

Use emergency service appropriate to where you dey. For European Union, emergency number na 112. Urgent assessment no should depend on completing booking form or verifying account.